Privacy Policy – Advanzala Infotech
Last Updated: May 30, 2026
Welcome to Advanzala Infotech. Your privacy is important to us. This Privacy Policy explains how Advanzala Infotech ("Advanzala", "we", "our", or "us") collects, uses, stores, processes, and protects your personal information when you visit our website, use our services, or interact with us.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. About Us
Advanzala Infotech provides business communication and automation solutions, including but not limited to:
- WhatsApp Business API Solutions
- WhatsApp Chatbots
- AI Chatbots
- Toll-Free Numbers
- IVR Services
- RCS Messaging
- Bulk SMS Services
- Bulk Voice Calls
- CRM Development
- Customer Engagement Solutions
- Marketing Automation Services
Website:
Email:
2. Information We Collect
Information You Provide Directly
We may collect information that you voluntarily provide when you:
- Submit a contact form
- Request a demo
- Register for services
- Subscribe to newsletters
- Download resources
- Apply for jobs
- Contact customer support
This information may include:
- Full Name
- Company Name
- Email Address
- Phone Number
- Business Address
- GST Details (if applicable)
- Billing Information
- Service Requirements
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Referral Source
- Pages Visited
- Session Duration
- Clickstream Data
This information helps us improve website performance and user experience.
3. How We Use Your Information
We use your information to:
Provide Services
- Setup WhatsApp Business API
- Configure Chatbots
- Activate Toll-Free Numbers
- Deliver Communication Services
Customer Support
- Respond to inquiries
- Resolve issues
- Provide technical assistance
Marketing & Communication
- Send service updates
- Share product information
- Offer promotional campaigns
- Notify about new features
Website Improvement
- Analyze traffic
- Improve performance
- Enhance user experience
Legal Compliance
- Comply with applicable laws
- Prevent fraud
- Protect platform security
4. Cookies and Tracking Technologies
Our website may use:
- Cookies
- Analytics Tools
- Session Cookies
- Marketing Pixels
- Performance Tracking Tools
These technologies help us:
- Remember user preferences
- Analyze website traffic
- Improve website performance
- Deliver personalized experiences
You may disable cookies through your browser settings, although some website features may not function properly.
5. Third-Party Services
We may work with third-party service providers, including:
- Meta (WhatsApp Business Platform)
- Cloud Hosting Providers
- Payment Gateway Providers
- SMS Gateway Providers
- Telecom Operators
- Analytics Providers
- CRM Platforms
These providers may process information only as necessary to deliver services.
We are not responsible for the privacy practices of third-party websites or services.
6. WhatsApp Business API Data
For clients using WhatsApp Business API services:
- Advanzala acts as a service provider and implementation partner.
- Message content remains under the control of the respective business account.
- We do not access, monitor, or use customer conversations except when required for technical support, troubleshooting, legal compliance, or service delivery.
Users are responsible for obtaining appropriate consent before communicating with customers through WhatsApp.
7. Data Security
We implement industry-standard security measures including:
- SSL Encryption
- Secure Servers
- Access Controls
- Data Monitoring
- Regular Security Updates
While we strive to protect your information, no method of transmission over the internet can be guaranteed as completely secure.
8. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
Upon termination of services, data may be retained for a reasonable period where required by law or operational necessity.
9. Your Rights
Depending on applicable laws, you may have the right to:
Access
Request a copy of your personal information.
Correction
Request correction of inaccurate information.
Deletion
Request deletion of personal data, subject to legal obligations.
Restriction
Request limitations on certain processing activities.
Withdraw Consent
Withdraw consent where processing is based on consent.
To exercise these rights, please contact:
10. Children's Privacy
Our services are intended for businesses and individuals above the age of 18 years.
We do not knowingly collect information from children under the age of 18.
If we become aware that information has been collected from a minor without proper authorization, we will take appropriate steps to remove such information.
11. International Data Transfers
Your information may be processed and stored in data centers located in different countries depending on service providers and infrastructure partners.
By using our services, you consent to such transfers where necessary for service delivery.
12. Marketing Communications
You may receive:
- Product Updates
- Service Notifications
- Promotional Offers
- Industry Insights
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link
- Contacting us directly
- Updating communication preferences
Service-related notifications may still be sent when necessary.
13. Compliance with Laws
Advanzala Infotech strives to comply with applicable laws and regulations, including:
- Information Technology Act, 2000 (India)
- Digital Personal Data Protection Act (DPDP), India
- Applicable Telecom Regulations
- Meta Platform Policies
- Other relevant regulatory requirements
14. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, policies, or content of such external websites.
Users should review the privacy policies of any third-party websites they visit.
15. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time.
Changes will become effective immediately upon posting on this page.
We encourage users to periodically review this Privacy Policy for updates.
16. Contact Us
If you have questions regarding this Privacy Policy, please contact:
Advanzala Infotech Private Limited
📧 Email: support@advanzala.in
🌐 Website: https://www.advanzala.in
📍 Address: 500, 5th Floor, ITL Twin Tower, Netaji Subhas Place, New Delhi - 110034
📞 Phone: 9582-959-959
Consent
By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.