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Refund and Cancellation Policy

Last Updated: 23- DEC- 2024

At Advanzala Infotech Private Limited, we strive to provide high-quality cloud telephony and digital communication services. Because our services involve the allocation of resources and the purchase of carrier credits, our refund policy is governed by the following terms:

1. General Policy

Unless otherwise specified in a written Service Level Agreement (SLA) or contract, all payments made to Advanzala Infotech are non-refundable. This applies to:

  • One-time setup fees for IVR or Toll-Free services.

  • Monthly or annual subscription renewals.

  • Custom software development deposits.

2. Communication Credits (SMS, Voice, WhatsApp)

Credits purchased for Bulk SMS, Voice Broadcasting, or WhatsApp Business API are non-refundable and cannot be exchanged for cash.

  • Expiration: Credits/ Balance must be used within the validity period specified at the time of purchase. Expired credits will not be refunded or carried forward unless explicitly stated.

  • Usage: Once a campaign is initiated or credits are consumed by the gateway, those credits cannot be reversed.

3. Service Failures and Technical Issues

In the event of a documented service failure or technical issue caused solely by Advanzala Infotech's infrastructure:

  • We will first attempt to rectify the issue and restore service.

  • If the service cannot be restored within a reasonable timeframe (as defined in your SLA), a pro-rata credit may be applied to your account for future use.

  • Direct monetary refunds are only issued at the sole discretion of management in exceptional circumstances.

4. Cancellation Policy

  • Subscription Services: You may cancel your subscription at any time by emailing support@advanzala.com.

  • Notice Period: To avoid being charged for the next billing cycle, cancellation requests must be submitted at least 7 business days before the renewal date.

  • Post-Cancellation: Upon cancellation, you will NOT retain access to the service until the end of your current paid billing period. No partial refunds will be given for unused days in a billing cycle.

5. Termination by Company

Advanzala Infotech reserves the right to suspend or terminate an account without a refund if:

  • The user violates our Terms of Service.

  • The user engages in illegal activities, spamming, or unauthorised broadcasting.

  • The user fails to comply with TRAI/TCCCPR regulations.

6. Chargebacks and Payment Disputes

We encourage clients to contact our support team to resolve any billing discrepancies. Any fraudulent chargebacks initiated without prior communication with us will result in immediate account termination and potential legal action to recover the funds.

7. Contact Us

If you believe you are entitled to a refund based on an error in billing or a unique circumstance, please reach out to our billing department:

  • Email: support@advanzala.com

  • Address: Unit No. 500, 5th Floor, ITL Twin Tower, Netaji Subhash Place, Pitampura, Delhi 110034

  • Phone: +91 9582-959-959